Telegram, fully
inside HubSpot.
Customers message your bot and your team replies from the HubSpot inbox. Workflows message customers and ping teammates on Telegram. You can even answer as yourself, from your personal account. Turn on only what you need.
It does four things. Set up only the ones you need.
Every capability is independent. Start with one, layer the rest later - they all share your bot, your contacts, and your HubSpot history. Two of them need no HubSpot inbox or Service Hub at all.
Support inbox
“You want customers to message you on Telegram and have a team reply from HubSpot.”
Every chat with your bot becomes a Help Desk thread. Replies land back in Telegram.
Team notifications
“You want HubSpot automations to ping the right teammate on Telegram - no support desk.”
A workflow action alerts the deal owner or any teammate on their own Telegram.
Send to customers
“You want automations to message leads and customers on Telegram - individually or in a deal group.”
Text, tappable buttons that branch the workflow, photos, and files - sent by workflows.
Personal account
“Customers already DM you on your personal Telegram and you want those chats in HubSpot - answered as you.”
Telegram Business connects your own account. Clients never see or message a bot.
Your Telegram bot, answered from the help desk.
Customers message your bot; each chat becomes a HubSpot Inbox or Help Desk thread. The first message creates or matches the contact automatically, replies land back in Telegram natively, and no agent ever opens a separate Telegram app.
Tickets on your pipeline
Each new conversation can open a ticket on the pipeline, stage, and priority you choose, logged to the contact record.
Routing and assignment
Auto-assign Telegram threads to the right agent or team with the same routing rules as every other HubSpot channel.
Your full HubSpot toolset
Snippets, knowledge base articles, meeting links, and AI-assisted replies all work on Telegram threads.
Rich media both ways
Photos, documents, voice notes, and video flow in both directions. Inbound files import into HubSpot Files.
Contacts created on first message
First-time senders are matched or created automatically, with their Telegram ID stored on the record.
A bot per brand
Connect several bots and route each to its own inbox, with per-bot health checks and one-click repair.
The support inbox needs a Sales or Service Hub Professional+ inbox. The next two capabilities don't.
Ping the right teammate the moment it matters.
The Send Telegram Notification (internal) action alerts a teammate, the record owner, or both - on their own Telegram, seconds after a workflow fires. The customer never sees it. No inbox, no Service Hub: this works on any HubSpot tier.
- Alert the deal owner when a high-value deal is created
- Route new leads and tickets to the right rep in real time
- Teammates link once from an email invite: open, tap Start, done
- No phone numbers needed - and never sent to customers
New deal: {{dealname}} - ${{amount}}Workflows that message customers - and branch on the reply.
Three send actions cover text, photos and files, and messages with up to three tappable buttons. The buttons action pauses the workflow until the contact taps, then branches on the answer - Telegram becomes an input to your automation, not just another output. No inbox or Service Hub required.
- Appointment confirmations that reschedule themselves
- Onboarding nudges and order updates with {{property}} tokens
- Contracts, receipts, and product shots as photos or files
- No chat IDs - actions find the contact's linked chat automatically
See you tomorrow at {{appointment_time}}?Answer clients as yourself. Keep the record in HubSpot.
Founders and consultants live in Telegram DMs. Connect your personal account with Telegram Business (part of Telegram Premium) and those chats flow into HubSpot - replies you type in the inbox are sent back as you. Clients never see or message a bot.
- Every client DM lands on the contact record
- Replies send from your account, not the bot
- Run a support bot and your personal connection side by side
- Set up in Telegram: Settings → Business → Chatbots
Telegram lives on the record, not in another tab.
Two cards ship with the app. The contact card makes Telegram a first-class channel next to email and calls; the group card turns any record into a shared deal room with the client.
The contact Telegram card
- Live status: no bot, not started yet, or active thread
- Personal invite link + QR binds the chat to this exact contact
- Recent messages inline, full history in a slide-in panel
- Send from the card - it mirrors to the inbox, no double-sends
Deal rooms on any record
- Create or link a Telegram group from the record in one tap
- Group messages sync into one HubSpot thread, names prefixed
- Workflows post stage changes and milestones to the group
- Works on deals, companies, tickets, contacts, and projects
One admin step: cards aren't added to record views automatically. In HubSpot, open a record, hit Customize → Card library, filter by app, and add them where your team works.
Five workflow actions. Zero chat IDs.
All five live under Automation → Workflows and take HubSpot {{property}} tokens on any property. Actions resolve the contact's linked chat automatically - and when something fails, you get a plain-English message, not an opaque Telegram error.
Send Telegram Message to Contact
Messages the enrolled contact. No chat ID to type - the app finds their linked chat and sends from the bot they already talk to.
Send Telegram message with buttons
Up to 3 tappable buttons. Pauses the workflow until the contact taps (up to 24 hours), then branches on the answer.
Send Telegram photo or file
Sends an image or document from a public file URL, with an optional caption. Contracts, receipts, tickets, product shots.
Send Telegram Message to Group
Posts into the record's linked deal room, where your team and the client both see it. Formatted, with plain-text fallback.
Send Telegram Notification (internal)
Alerts a teammate, the record owner, or both - never the customer. Up to 10 recipients per alert.
Workflow action tester
Run any action against a real contact or deal from the dashboard - outputs, timing, and raw JSON - before you build the workflow.
The one Telegram rule.
A bot can only message someone who has started a chat with it first. That's Telegram's platform rule, and the app is built around it: this is opt-in messaging, not cold broadcast - which is exactly why it converts.
- Every contact record hands you a ready-to-share invite link and QR
- Share t.me/your-bot in emails and landing pages to collect opt-ins
- Edit and translate the bot's welcome copy: your language, your words
They open the invite link or QR from the contact's Telegram card - it binds the chat to that exact record.
They share a phone number in the chat that matches the record.
Their Telegram ID is already stored on the record.
Anyone who messages the bot cold still becomes a contact - deliberate linking is what binds a chat to the right one.
What each capability needs.
The bot is free - @BotFather creates one in about a minute. Here's the honest matrix, so nobody buys a HubSpot tier they don't need.
All four capabilities need an active Telegram for HubSpot subscription or trial. The Telegram bot itself is free.
Live in four steps. No developer required.
Connect HubSpot
Sign in at telegram.resonatehq.com - passwordless, and the 14-day trial starts automatically. Connect HubSpot with one OAuth click.
Add a Telegram bot
Create one free with @BotFather (/newbot), paste the token. Pick its role: Support (inbox channel) or Outbound only.
Turn on a capability
Mix and match: support inbox, team notifications, workflow sends, or your personal account via Telegram Business.
Test with real data
The built-in tester runs any workflow action against a real contact or deal and shows the output - before you automate anything.
Running several brands? Connect a bot per brand, each routed to its own inbox - with per-bot health checks, teammate links, and one-click repair.
Open the dashboardOne plan. Everything included.
- All four capabilities included
- Five workflow actions + two CRM cards
- Multiple bots and brands
- Team invites with per-bot links
- 14-day free trial - no credit card
- Everything in Monthly
- Works out to $40.83/month
- Save 17% vs monthly billing
- Secure Stripe checkout - cancel anytime
Frequently asked questions.
What teams ask before connecting Telegram to HubSpot - including the honest limits.
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View appPut Telegram to work inside HubSpot.
Start the 14-day trial and turn on your first capability today - or book a walkthrough and we'll map Telegram to your pipeline together.
- 14-day free trial - no credit card
- Notifications and workflow sends work on any HubSpot tier
- $49/month all-inclusive, or $490/year (2 months free)
Start free trial
Support inbox and personal-account capabilities need a HubSpot Sales or Service Hub Professional+ inbox; the personal account also needs Telegram Premium. Outbound capabilities work on any tier.