AppTelegram support channel for HubSpot

Telegram support,
inside HubSpot.

Name: Telegram for HubSpot
Price: 49 USD
Author: Resonate

Add Telegram as a channel in HubSpot's Help Desk and Conversations inbox. Customers message your bot, your team replies from HubSpot, and every conversation is logged to a ticket and contact.

Start free trial See how it works

14-day free trial · No credit card · Unlimited agents and bots

Biglytics Support

Telegram bot · online

Hi! My CSV export just spins and won't download.

9:14 AM

Lands in HubSpot Help Desk

Help Desk · Customer SupportOpen

Jordan LeeTelegram

My CSV export just spins and won't download.

replies from HubSpotMaya · Support

Big exports go server-side - I've queued yours, check your email in a minute.

Assigned to Support · delivered to Telegram

Inside HubSpot

Telegram, right inside your team's inbox.

Every Telegram message threads in HubSpot's Help Desk next to email and live chat, with full history, ticket properties, and the tools your agents already use.

app.hubspot.com / help-deskHelp Desk

Can't export my dashboard to CSV

Jordan LeeTelegram#4812

Reply overdue

Today

Jordan LeeTelegram9:14 AM

Hi! I'm trying to export the Q2 Revenue dashboard to CSV and the button just spins - nothing downloads. Is this a known issue?

Maya · Support9:18 AM

Hi Jordan, sorry about that. Roughly how many rows is that dashboard? Exports above about 50,000 rows can time out in the browser, and we have a faster server-side path for the big ones.

Jordan LeeTelegram9:24 AM

It's a big one - around 80,000 rows.

Maya · Support9:27 AM

That explains it. Anything over 50k we generate on our side and email you a download link. I've just queued your export - you should get an email with the CSV in a couple of minutes. Mind confirming it lands?

Jordan LeeTelegram9:36 AM

Just arrived and opened fine. Thank you, that was quick!

Maya · Support9:39 AM

Glad it worked. I'll keep this ticket open for a day in case anything looks off, then close it out. Have a great one!

What you get

A real HubSpot channel, not a workaround.

Telegram is connected through HubSpot's official Custom Channels API, so it behaves like email and live chat, with the full help desk toolset behind it.

Telegram as a help desk channel

Messages sent to your Telegram bot land in HubSpot's Help Desk or Conversations inbox within seconds, on HubSpot's official Custom Channels API.

Two-way replies from HubSpot

Read and answer Telegram threads inside HubSpot, including images, files, and links. Your reply is delivered straight back to the customer in Telegram.

Tickets created automatically

Each new Telegram conversation can open a ticket on the pipeline, stage, and priority you choose, with every message logged to the contact record.

Routing and assignment

Auto-assign Telegram conversations to the right agent, team, or the contact owner, using the same routing rules as every other HubSpot channel.

Your full HubSpot toolset

Resolve Telegram threads with snippets, knowledge base articles, meeting links, AI-assisted replies, ticketing, and workflows, just like email or live chat.

Multiple bots, multiple inboxes

Connect several Telegram bots and point each one at a different inbox, for example one per product line or region. Unlimited bots and agents included.

Use cases

Built for support teams.

Telegram as a first-class support channel

Customers who prefer Telegram get answered by the same agents, in the same inbox, with full history. No separate app to babysit.

Unified ticketing across channels

A Telegram chat auto-opens a ticket in your existing pipeline, so it's triaged, prioritized, and reported on alongside email and live chat.

Route by product or region

Run one bot per product line or market, each feeding a dedicated inbox and team, so the right agents always see the right conversations.

Setup

Live in four steps.

Create a bot, connect the token, choose the inbox. No developer required.

Create a Telegram bot

Open @BotFather in Telegram, run /newbot, name it, and copy the bot token it gives you.

Connect the token

Paste the token into the Resonate setup wizard. It wires your bot's webhook to HubSpot.

Pick the inbox

Point the bot at a HubSpot Help Desk or Conversations inbox, then set the default ticket pipeline and routing.

Go live

Message your bot to test, reply from HubSpot, and you're handling Telegram support inside the CRM.

Requires HubSpot Sales Hub or Service Hub Professional or Enterprise. Telegram connects through HubSpot's Custom Channels API, which powers custom inbox channels on Professional and Enterprise plans. Pricing is $49/month per portal with unlimited agents and bots.

Read the setup guide

FAQ

Frequently asked questions.

What support teams ask before connecting Telegram to their HubSpot inbox.

Do customers need anything special, or do they just message us on Telegram?

They just open a chat with your Telegram bot and send a message. No extra app or account beyond Telegram. That message appears as a conversation in your HubSpot inbox, and your reply is delivered back to them in Telegram.

Which HubSpot plan do I need?

A HubSpot Sales Hub or Service Hub Professional or Enterprise subscription. Telegram connects through HubSpot's Custom Channels API, which powers the Conversations inbox and Help Desk on Professional and Enterprise tiers. Free and Starter portals can't add custom inbox channels.

Does a Telegram message create a ticket automatically?

Yes, when connected to Help Desk. By default HubSpot creates a ticket for each new conversation, on the pipeline, stage, and priority you choose during setup, and you can route it to specific agents or teams. In a plain Conversations inbox, messages thread as conversations and can be turned into tickets as needed.

Can agents use our canned replies, knowledge base, and AI suggestions on Telegram threads?

Yes. Because it's a standard HubSpot channel, agents reply with snippets and canned responses, knowledge base articles, meeting links, and AI-assisted replies, just like email or live chat. Image and file attachments work in both directions.

Can we run more than one Telegram bot?

Yes. You can connect multiple bots and point each one at a different HubSpot inbox, for example one per product line or region. Pricing is $49/month per HubSpot portal with unlimited agents and bots, and a 14-day free trial starts when you connect your first portal, no credit card required.

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